When you have chosen your accommodation/hotel and you make a request to us to book it, you must make the full payment of the booking. We will send you an invoice with our bank details and a full payment will be required by bank transfer. Please use the lead surname and booking reference when making the transfer.
Payment for any extras (e.g. mini bars, telephone charges, medical services etc.) must be made directly to hotel before you check out. Any local and/or city taxes due must be paid to the hotel directly and are not included in the booking.
Gala meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals is NOT included in the price unless this is specifically confirmed when you book.
We take reasonable care to ensure that the information published about each accommodation/hotel is accurate. Facilities and amenities in accommodation/hotel may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions. Room images are presented for information only and the actual room may differ.
Please be aware that the booking conditions of the accommodation/hotel supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the Supplier or any third party as a result.