Please take time to read carefully all these terms and conditions.
These Terms and Conditions will apply to the purchase of the services by you (the Customer and any other person in your party or “you”).
We are OLEMAR LTD whose trading name is OLEMAR TRAVEL a company registered in England and Wales under number 09991582 whose registered address is at 55a Cross Street, Burton-upon-Trent, Staffordshire, DE14 1EF with email address firstname.lastname@example.org (the Company, “us”, “we” or “our”).
These are the terms on which we sell all Services to you. When you make a booking or using the services on our website www.olemartravel.co.uk, you agree to these Terms and Conditions and guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. You can only purchase the services from our website if you are eligible to enter into a contract and are at least 18 years old, and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age of purchase those services. You agree to be financially responsible for making all payments due, all charges, fees and other sums of whatever nature which arise out of your use of our website. All information that you provide about yourself and about members of your party shall be true and accurate. You are responsible for notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
A binding contract between us will only come into effect when Olemar Travel confirms your booking by sending confirmation email.
The terms and condition of this form will be governed by English law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
When booking online, it is important that you understand that payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you the final confirmation of the booking. If you do not receive a booking confirmation email from us within 48 hours you must let us know.
If due to lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any monies paid to us.
It is your responsibility to carefully check the confirmation invoice and any other documents issued by Olemar Travel and let us know immediately in the event of any error or inaccuracy as it may not be possible to make changes later. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
Olemar Travel acts at all times only as agent, therefore we accept no responsibility for the acts or omissions of the supplier or for the services or arrangements provided by the supplier. Please note that we do not organise or sell package holidays in our own name and we are not an organiser or tour operator.
You may wish to purchase hotel, transfers, tours or other services on our website. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. Since you create your own travel arrangements by purchasing each component separately to create your own perfect booking, this is not a package and therefore you are not protected under the Package Travel Regulations.
Olemar Travel does not sell flights, but can give an advice in finding the best route.
It is your duty to ensure that the services you select and book on our website match your required dates and destinations. Olemar Travel does not accept any liability for incorrect services booked.
You will be required to make full payment for your booking at the time of booking. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.
We accept payment by PayPal system. Applicable charges/fees will be displayed to you at the time of payment.
When booking a hotel you will receive an invoice with our bank details and a full payment will be required by bank transfer. Please use the lead surname and booking reference when making the transfer.
All prices shown on this website are in pounds sterling.
We and each service supplier reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in advertised and confirmed prices. Changes and errors sometimes occur and we cannot accept liability for these errors. You must check the price of your chosen services at the time of booking.
When you have chosen your accommodation/hotel and you make a request to us to book it, you must make the full payment of the booking. We will send you an invoice.
Payment for any extras (e.g. mini bars, telephone charges, medical services etc.) must be made directly to hotel before you check out. Any local and/or city taxes due must be paid to the hotel directly and are not included in the booking.
Gala meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals is NOT included in the price unless this is specifically confirmed when you book.
We take reasonable care to ensure that the information published about each accommodation/hotel is accurate. Facilities and amenities in accommodation/hotel may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions. Room images are presented for information only and the actual room may differ.
Please be aware that the booking conditions of the accommodation/hotel supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the Supplier or any third party as a result.
It is your responsibility to notify the transfer service provider of any delays in other travel arrangements, such as flights, and the transfer provider reserves the right to alter or cancel the service as per their terms and conditions in such circumstances.
We are not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or delays for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.
Please note that where you book a transfer through us, the supplier of the transfer service may provide a transfer via a shared shuttle (a coach, mini bus or people carrier), or a private taxi. The type of transfer that you have booked will be detailed on your booking confirmation. Please note that shuttles are not able to make drops at private addresses, including villas or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside of the accommodation/hotel due to accessibility issues, the drop-off will occur as near as possible to the accommodation/hotel.
Tour Supplier reserves the right to make non-essential changes to the program, if this is necessary due to unforeseeable or unavoidable conditions.
Please note that some tours have age restrictions and it is your responsibility to check that before placing an order or purchasing such services.
Cancellation and amendment
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking, the supplier may charge the cancellation or amendment charge (which may be 100% of the cost of the travel services). We may collect this on their behalf and you also must pay us any applicable administration charges.
Please note that any credit card transaction fees are non-refundable.
Please note that cancellation and amendment fees are non-refundable.
Changes or cancellation by the Supplier
We will inform you of any cancellations or changes as soon as reasonably possible. If the Supplier offers alternative arrangements or a refund, you will need to inform us about your choice. If you fail to do so, the Supplier is entitled to assume you wish to receive a full refund. We accept no liability for any cancellations or changes made to your arrangements by Supplier.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.
At the time of booking it is the customer’s responsibility to advise us of any special mobility requirements for transfers or hotels. Please note that these cannot be guaranteed as they are at the discretion of the individual supplier.
If you do have a complaint whilst you are in the resort, this must be reported immideatly to the accommodation management, service Supplier or their local representative. You must, as a strict condition of your booking, obtain a written record of your complaint from the service supplier or their representative at the time the issue arose and if you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint.
Passport, Visas & Health
All customers are personally responsible for ensuring that they have a valid passport, relevant visa and conform to the health regulations required by the country that will be visited during the trip.
Advice on health requirements may be obtained from your doctor. If you are booking an excursion in desert, diving or trip to aqua park, pregnant women are highly recommended to seek medical advice prior to travel, at any stage of their pregnancy.
The best place for up-to-date information on visa and travel advice is the Foreign and Commonwealth Office (FCO). Visit www.fco.gov.uk/travel. We recommend you always check general visa, passport, health and safety information.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Before travelling abroad you are strongly recommended to take out personal travel insurance that will cover you and all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday. You are wholly responsible for arranging your own insurance.
In certain countries an additional taxes such as tourist or city tax are required. This is payable directly to your accommodation/hotel and is for maintenance of local facilities. You are wholly responsible for paying these taxes locally prior to check out. We have no liability to you for these taxes.
Olemar Travel and service suppliers do not accept any responsibility for any changes or cancellations that are due to unusual or unforeseeable circumstances. We are not liable to the other for any default due to any war, strike, lock-out, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flood, tempest, earthquake or governmental action or other event beyond the reasonable control of either party.
It is the Customer’s responsibility to ensure that he/she and the members of his/her party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, transfer suppliers, tour operators) and the Company have the right to terminate arrangements made on the Customer’s behalf, in which case the Company’s responsibility to the Customer ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Customer will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.
From time to time, maintenance, renovation or refurbishment and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified.
Our responsibility for your booking
Our responsibilities are limited to making the booking in accordance with your instructions.
Links To Other Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Olemar LTD, therefore we have no control over and assumes no responsibility for the content, privacy policies or services of any sites linked to or accessible via our website. We provide these links for your convenience only but do not monitor or endorse the material on them.
Changes to these Terms and Conditions
These Terms and Conditions can be amended at any time and without notice for future bookings.
You should check them whenever you visit the site. Your continued use of our website will constitute your acceptance of the amended Terms and Conditions.